Frequently Asked Questions
Everything you need to know about our delicious treats.
How should I store my cakes and biskies?
To keep your treats fresh, we recommend storing them in the refrigerator. For the best flavor experience, please remove them from the fridge 20-30 minutes before serving to allow them to reach room temperature.
Do you offer nationwide delivery in the UK?
Yes, we offer nationwide delivery across the UK mainland. We use specialized couriers to ensure your cakes arrive in perfect condition. Please check our delivery page for specific postcode exclusions.
Can I choose a specific delivery date?
Absolutely! You can select your preferred delivery date at the checkout. We recommend choosing a date at least 24 hours before your event to account for any unexpected courier delays.
Do you provide options for dietary requirements?
We offer a wide range of vegan and wheat-free cakes and treats. While we take every precaution to avoid cross-contamination, all our products are made in a kitchen that handles nuts, wheat, eggs, and dairy.
How are the cakes packaged for shipping?
Our cakes are securely packaged in specially designed, insulated boxes with ice packs where necessary. This ensures they stay cool and remain structurally sound during transit.
What is your policy on returns and refunds?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or there is an issue with the quality, please contact our customer service team within 24 hours with photos so we can resolve it.